qu99 Privacy Policy

qu99 ("we", "us", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We place great importance on the privacy of our users ("you" or "member"). This privacy policy explains what information qu99 collects, why it is collected, how that information is used, and what steps we take to protect your information.

By using qu99's website or mobile services, you are considered to have fully read and accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us for assistance.

We collect various types of information when you register an account and use services at qu99. This information helps us provide you with a safe and improved service.

2.1 Personal Identification Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address (division, district, sub-district)
• Email address
• Mobile number

2.2 Financial Transaction Information

• Mobile number linked to bKash, Nagad, Rocket, Upay accounts
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Log information related to the time and method of service use
• Website browsing patterns and preferences

2.4 Gaming Activity Information

• Game history and betting records
• Win and loss information
• Bonus and promotional offer usage history
• VIP level and points information

qu99 uses your information only for the following legitimate purposes. We never sell your information to unauthorized third parties under any circumstances.

• Account Management: To complete registration, login, and account verification processes.
• Service Provision: To manage gaming, betting, and financial transactions.
• Identity Verification (KYC): To confirm identity for fraud prevention and compliance with applicable regulations.
• Customer Support: To resolve your issues and provide assistance via live chat.
• Security Protection: To prevent unauthorized access, fraud, and money laundering.
• Personalized Experience: To recommend games and offers based on your preferences.
• Responsible Gaming: To identify excessive gaming tendencies and provide necessary support.
• Legal Obligations: To fulfill legitimate requests from any legal authority.

qu99 never sells your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners), game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming), and technology service providers will receive only the information necessary to perform their designated functions. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

If a competent court, law enforcement agency, or regulatory authority lawfully orders the disclosure of information, we are required to provide that information in accordance with the law. In such situations, we will attempt to notify you in advance where possible.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also be bound to comply with the terms of this privacy policy.

qu99 has adopted industry-standard technical and organizational measures to protect your personal and financial information.

• SSL/TLS Encryption: All data exchanged between the website and your browser is protected by 256-bit SSL encryption.
• Secure Payment Gateway: Financial transactions are completed through secure channels operated in accordance with PCI-DSS standards.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Regular Security Reviews: Regular security audits are conducted on servers and systems.
• Access Control: Only authorized staff can access specific information, and their activities are logged.
• Data Backup: Your information is regularly stored in encrypted backups.

However, transmitting data over the internet is not entirely risk-free. We are committed to ensuring the highest level of security, but no system can claim to be 100% safe. It is also your responsibility to keep your account password confidential and not share it with others.

The qu99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand website usage patterns.
• Performance Cookies: Help improve the speed and efficiency of the site.

You can control or reject non-essential cookies through your browser settings. However, disabling cookies may limit some features of the service.

qu99 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Account Information: For the entire period the account is active and for as long as needed to meet applicable legal obligations after closure.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with legal requirements.
• Gaming History: For as long as needed for responsible gaming and dispute resolution.
• Communication Logs: Kept for a specific period for customer support purposes.

Once the retention period ends, we securely delete your information or anonymize it in a way that makes identification impossible.

qu99 believes that users have the right to control their own data. You have the following rights:

• Right to Access: You can find out what information we have collected about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: You can request deletion of your information in certain circumstances, though some information may need to be retained for a specific period due to legal obligations.
• Right to Object to Processing: You can object to the use of your information for marketing purposes.
• Right to Data Portability: You can request your own data in a commonly readable format.
• Right to Close Account: You can close your account at any time.

To exercise these rights or if you have any questions, please contact our support team via live chat or email.

qu99 is an adult gaming platform. This service is only for those aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we learn that a minor has created an account, that account will be immediately closed and all collected information will be deleted.

If you believe a minor is using qu99, please notify our support team immediately.

We actively use information about your gaming activity to ensure responsible gaming. To this end:

• Unusual gaming patterns are identified.
• The option to voluntarily take a break or set limits is provided when needed.
• If problematic gaming behavior is identified, support information is shared.

To learn more about responsible gaming, visit our Responsible Gaming page.

qu99 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will send a notice to your registered email address or post a special announcement on the website. Continued use of the service after changes are made will be considered as your acceptance of the new policy.

If you have any questions or concerns about any aspect of this policy, please contact us. Our 24/7 live chat support team is always here for you.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: 24/7 support in Bengali — directly from the website.
• Email: [email protected]

We strive to resolve all legitimate information requests and privacy-related complaints as quickly and effectively as possible. Your privacy is very important to us and we are always committed to protecting your information.

For more information about qu99, visit our About Us page or our FAQ page.