🛡️ qu99 Responsible Gaming Policy

Responsible Gaming
Culture Starts at qu99

Gaming at qu99 should be enjoyable — not a burden. Our responsible gaming tools and guidelines help ensure your experience stays safe, within limits, and fun.

Why is responsible gaming important?

Online gaming is an entertainment activity — but it only stays enjoyable when played within limits. qu99 believes that responsible gaming is not just a policy; it is a core value of our platform. We want to ensure every user treats gaming as a form of entertainment, not a source of income.

Gaming can sometimes become a habit that has a negative impact on financial and mental health. Our responsible gaming measures enable you to monitor your own gaming habits and get help when needed. Your safety is our highest priority.

Remember: Gaming is always meant for entertainment — it is not a solution to financial problems. Do not place more bets to try to recover money you have lost.

21+

qu99 strictly prohibits gaming by anyone under the age of 21. Our platform is for those aged 21 and above only. Age verification is an essential part of our responsible gaming policy.

qu99 Protection Tools

We provide a number of effective tools to keep your gaming experience safe.

Deposit Limit

Set a limit on how much you deposit per day, per week, or per month. This limit protects you from overspending and helps you stay within your budget. The minimum deposit is ৳200.

Time-Out

Playing for many hours in a row is not healthy. Use our session time-out feature to automatically take a break after a set amount of time. Refresh yourself, then come back.

Self-Exclusion

If you feel gaming is getting out of control, you can use the self-exclusion option to close your account completely for a specific period of time. This is a courageous and right decision.

Reality Check

You will receive reminder notifications at set intervals — showing how long you have been playing and how much you have spent. This awareness helps you make the right decisions.

Loss Limit

Gaming will automatically stop once you have lost a set amount. This feature acts as an important shield for your financial protection.

24/7 Support

Concerned about gaming? Our Bengali-speaking live chat support team is available for you seven days a week, twenty-four hours a day. Contact us immediately with any issue.

Recognize the Warning Signs

Gaming addiction develops gradually and can be hard to notice at first. If you see the following signs, be alert and seek help.

  • Repeatedly placing larger bets to try to recover lost money
  • Hiding your gaming from family or friends
  • Trying to stop gaming but failing to do so
  • Thinking only about gaming instead of focusing on daily tasks
  • Taking on debt or using essential money for gaming
  • Feeling restless or irritable when you are unable to play
  • Gaming causing problems with work, studies, or relationships

Healthy Gaming Tips

Follow a few simple habits for responsible gaming — these will keep gaming enjoyable.

  • Set a specific budget before you start gaming and stick to it
  • Never think of gaming as a source of income
  • Set a time limit for each session and take regular breaks
  • Avoid gaming when drinking or under mental stress
  • If you lose, stop gaming instead of getting discouraged — it is part of the game
  • Share your gaming experience with family and friends
  • Take part in other recreational activities besides gaming

How to Use Protection Tools

You can activate the responsible gaming tools from your account in just a few steps.

1

Log In to Your Account

Log in to your qu99 account. If you are new, register to get started.

2

Go to Profile Settings

Find the "Responsible Gaming" section in your account settings.

3

Choose Your Preferred Limits

Set a deposit limit, loss limit, or session time-out.

4

Self-Exclusion If Needed

If you need a long-term break, choose the self-exclusion option and set the duration.

5

Contact Support

For any assistance, chat with us in Bengali on our 24/7 live chat.

Protecting Minors

qu99 is an adult platform. Only those aged 21 and above are permitted to register. We verify age at the time of registration and reserve the right to carry out additional verification in cases of doubt.

If there are minor members in your household, make sure they cannot access your gaming account or devices. Follow the steps below:

Never share your account password and keep your device locked.

Do not save your browsing history or passwords on a shared family PC.

Use parental control software that can block access to gaming sites.

Keep bKash, Nagad, or bank account details out of reach of minors.

What should you do about gaming addiction?

If you or someone close to you seems to be suffering from gaming addiction, take action without delay. The most important part of responsible gaming is having the courage to acknowledge your own problem.

The qu99 support team will assist you with the self-exclusion process, temporarily suspending your account, or closing it permanently. Our goal is to ensure your wellbeing.

Need help? Contact us: [email protected] or chat with us in Bengali 24/7 on live chat.

Responsible Gaming FAQs

Below are answers to questions you may have about responsible gaming.

Self-exclusion is a feature that lets you voluntarily deactivate your qu99 account for a set period of time. During this period you will not be able to log in or play any games. You can choose the duration of the self-exclusion yourself, and you can also opt for a permanent closure if needed. To activate this feature, please contact our live chat support.

Yes, you can change your deposit limit. However, reducing the limit takes effect immediately, while increasing it requires a waiting period. This delay is intentional — to prevent you from depositing extra money in a moment of impulse. You can make changes through your account settings or by contacting live chat support.

Yes. You must be at least 21 years old to play at qu99. We verify age at the time of registration. If anyone under 21 participates in gaming, it will be considered a violation of our policy and that account will be closed immediately. This rule is strictly enforced.

If a family member believes that someone has a gaming problem, they can contact our support directly. We will review the situation and take the necessary steps. We will provide assistance while keeping the account holder's identity protected. Our email: [email protected].

Any funds in your account during self-exclusion will remain secure. Once the exclusion period ends, or by contacting support, a withdrawal can be processed. The minimum withdrawal amount is ৳500 and is typically completed within 15 minutes to 2 hours.

Yes. If self-exclusion or a limit is in effect, bonus offers are also automatically restricted or stopped. We believe that if someone has chosen to protect themselves, they should not be tempted with bonuses. Responsible gaming is our highest priority.

Play Safe, Play Happy

Enjoy the best games on qu99 with responsible gaming assured. From cricket betting to slots — everything is available in a safe environment.

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Need support? Chat with us in Bengali on our 24/7 live chat — we are here for you with any issue.

Contact by email: [email protected] — send any request related to responsible gaming.