Legal Document

qu99 Terms and Conditions

Please read these terms and conditions carefully before using the qu99 platform — they define your rights and responsibilities.

Last Updated: January 2026 | Effective Date: 1 January 2026

Contents

Important Notice: By creating an account or using the qu99 platform, you are considered to have fully read, understood and agreed to all the terms and conditions set out below. If you do not agree with these terms, please refrain from using this platform.

1General Terms and Scope of Services

These terms and conditions ("Terms") form a legal agreement between qu99 ("we", "our", "Company") and users of this platform ("you", "member", "player"). qu99 is a secure and reliable online gaming platform that provides online casino, slot games, live casino and sports betting services in Bangladesh.

1.1 Description of Services

The following services are available on the qu99 platform:

  • Slot Games — hundreds of slot games from a variety of software providers
  • Live Casino — live table games from Evolution Gaming, Ezugi and other providers
  • Sports Betting — cricket (BPL, IPL, T20, ICC), football (including FIFA), basketball and many more sports
  • Fishing Games and Arcade Games
  • VIP Program and special promotions

1.2 Scope of Application

These terms apply to the qu99 website, mobile version and all related services. Our Privacy Policy also applies alongside these terms in relation to the processing of personal data.

2Account Registration and Eligibility

2.1 Registration Requirements

To open an account at qu99, you must meet the following eligibility criteria:

  • You must be 21 years of age or older (for 21+ only)
  • You must be a resident of Bangladesh or any other approved country
  • All information you provide must be true, accurate and complete
  • You must not already have an active or suspended account at qu99

2.2 Single Account Policy

Only one account is permitted per person, household, device and IP address. Creating multiple accounts is strictly prohibited and may result in account termination.

2.3 Accuracy of Information

You are required to provide completely accurate information at the time of registration. Providing false information will result in immediate account closure and any pending balance may be forfeited.

Note: Use a strong password to keep your account secure and never share your login details with anyone. Report any unauthorised access to your account to our support team immediately.

3Age Verification and Identity Confirmation

qu99 takes a strict stance on gambling by minors. This platform is for persons aged 21 and above only.

3.1 Verification Process

We reserve the right to verify your identity and age at any time. The following documents may be requested for this purpose:

  • Scan copy of National ID (NID) or a valid passport
  • Recent proof of address (bank statement, utility bill)
  • Proof of ownership of the payment method

qu99 reserves the right to withhold withdrawals until verification is complete.

4Deposits, Withdrawals and Payments

4.1 Deposit Policy

The following methods are accepted for deposits at qu99: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳200 (for each method).

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Under normal circumstances, withdrawal processing time is 15 minutes to 2 hours. Withdrawals will always be sent to the same payment method used for the deposit.

4.3 Withdrawal Conditions

  • Account verification must be completed before a withdrawal can be made
  • If an active bonus is in place, withdrawals may be restricted until wagering requirements are met
  • It may not be possible to cancel a withdrawal request once it is being processed
  • Additional verification may be required for suspicious transactions

4.3 Currency and Conversion

All transactions on qu99 are conducted in Bangladeshi Taka (BDT / ৳). No currency conversion charges apply.

5Bonuses, Promotions and VIP Program

5.1 Welcome Bonus

New members are eligible for a 150% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount.

5.2 Bonus Usage Terms

  • Bonus funds cannot be withdrawn until wagering requirements have been met
  • There may be restrictions on using bonus bets on certain games
  • Each bonus has a set validity period — unused bonuses will be cancelled after expiry
  • If bonus abuse is detected, the Company may cancel the bonus and any associated winnings

5.3 VIP Program

The qu99 VIP Program has five tiers, each offering weekly cashback benefits:

  • Bronze — up to 0.3% weekly cashback
  • Silver — up to 0.6% weekly cashback
  • Gold — up to 0.9% weekly cashback
  • Platinum — up to 1.2% weekly cashback
  • Diamond — up to 1.5% weekly cashback

VIP tier progression depends on a player's overall activity and participation on the platform. The Company reserves the right to change VIP terms at any time.

6Prohibited Activities and Abuse

Warning: Involvement in any of the activities described below will result in immediate account closure and all balances may be forfeited.

The following activities are strictly prohibited on the qu99 platform:

  • Operating an account with fraudulent or false information
  • Creating or operating multiple accounts
  • Abusing the bonus system (bonus arbitrage, collusion)
  • Using software, bots or automated tools to operate games
  • Attempting to breach the platform's security measures
  • Using an account for money laundering purposes
  • Conspiring with other players to influence game outcomes
  • Exploiting technical errors in the platform

7Gaming Rules and Betting Terms

7.1 Game Results

The results of all games on qu99 are determined by Provably Fair technology or a Certified Random Number Generator (RNG). Each game provider's own rules apply and these can be found within the game launch.

7.2 Bet Cancellation Conditions

Bets may be cancelled or declared void in the following circumstances:

  • If a game is not completed due to a technical error or server outage
  • If odds provided on the basis of incorrect or incomplete information are changed
  • If a match or event is cancelled or postponed (sports betting)

7.3 Maximum Win Limit

qu99 reserves the right to set a maximum win limit on various games and competitions. These limits will be clearly stated in the relevant game or promotion information.

8Account Suspension, Closure and Termination

8.1 Company Rights

qu99 reserves the right to suspend or close any account without prior notice in the following circumstances:

  • Breach of any provision of these terms
  • Suspicion of fraudulent or deceptive activity
  • Failure to pass age verification or providing a false age
  • Account inactive for an extended period (more than 12 months)
  • For legal reasons or on the direction of a regulatory authority

8.2 Voluntary Account Closure

You may close your account at any time by contacting our support team. You will be given the opportunity to withdraw any pending balance before the account is closed, subject to applicable conditions.

8.3 Self-Exclusion Option

As part of responsible gaming, any member may exclude themselves for a set period (1 month, 6 months or permanently). For more details, please visit our Responsible Gaming page.

9Privacy and Data Protection

qu99 treats the protection of your personal data as its highest priority. All data is kept secure through SSL encryption technology. We never sell or rent your personal information to third parties.

Please read our Privacy Policy for complete information on how we collect, use and protect your data. The Privacy Policy is considered part of these terms.

10Limitation of Liability and Indemnity

10.1 Service Availability

qu99 strives to provide uninterrupted service at all times, however temporary outages may occur due to maintenance, technical issues or other reasons. qu99 is not liable in such circumstances.

10.2 Limitation of Damages

To the maximum extent permitted by law, qu99 is not liable for any indirect, incidental, or consequential damages. Gaming always carries the risk of financial loss, and the player bears that risk personally.

10.3 Third-Party Services

qu99 is not responsible for the operations or failures of third-party game providers, payment processors, or other services.

Please note: Online gaming can be risky. Only play with money you can afford to lose without affecting your daily life. If you have difficulty controlling your gaming, visit our Responsible Gaming page.

11Changes and Updates to Terms

qu99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify members in advance.

Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore recommend checking this page regularly. The date of the last update is shown at the top of the page.

12Contact and Dispute Resolution

12.1 Contact Methods

For any questions or complaints regarding these terms or your account, please contact us:

  • 24/7 Live Chat Support — instant assistance available in Bengali
  • Email: [email protected]

12.2 Complaints Process

If you have a dispute or complaint, please contact our support team first. We aim to respond within 48 hours. If your issue is not resolved, you may request an escalated review.

12.3 Applicable Law

The interpretation and enforcement of these terms, as well as the jurisdiction for dispute resolution, shall be governed by the laws of the country where the company is registered.

For more information: You can find answers to common questions on our FAQ page, or learn more about qu99 on our About Us page.